Refund policy

.1. Returns and Exchanges

At ori kōbō, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer returns and exchanges under the following conditions:

2. Eligibility for Returns and Exchanges

  • You may request a return or exchange within 30 days of receiving your order.
  • The product must be in its original condition, unused, and in its original packaging.
  • Personalized or custom-made products are not eligible for returns or exchanges unless they arrive damaged or with a defect.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact us at hey.shoonie@orikobo.com to request a return authorization.
  • Provide your order number, the reason for the return or exchange, and any relevant information or photos, if applicable.
  • Once your request is approved, we will provide you with instructions on how to return the product.

4. Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure that the return is received by us.

5. Refunds

Upon receiving and inspecting the returned product, we will process your refund within 2 business days. Refunds will be issued to the original payment method used for the purchase.

6. Exchanges

If you are requesting an exchange for a different product or size, we will ship the replacement item once we receive the returned product and verify its eligibility.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 30 days of receiving the order. We will provide instructions on how to return the item, and you may choose to receive a replacement or a full refund, including shipping costs.

8. Cancellation of Orders

You may cancel your order for a full refund before it is shipped. Once the order has been shipped, our standard return policy applies.

9. Contact Us

If you have any questions or concerns regarding our returns and refund policy or need assistance with a return or exchange, please contact us at hey.shoonie@orikobo.com.

10. Policy Changes

We reserve the right to update and revise this returns and refund policy at any time. Any changes will be effective immediately and posted on our website.

By making a purchase on our website, you agree to abide by the terms and conditions outlined in this returns and refund policy.