Shipping policy

Last updated: 26/03/08

1. Shipping Methods

We offer the following shipping methods for the delivery of your orders:

  • Standard Shipping to Japan: Estimated delivery within 7 business days.
  • International Shipping: Delivery times may vary based on the destination.

2. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. The shipping fees will be displayed during the checkout process for your review before completing your purchase.

3. Processing Time

Orders are typically processed within 2 business days from the date of purchase. During high-demand periods or special promotions, processing times may be extended.

4. Shipping Restrictions

We currently ship to countries covered by Japan Post. We do not ship to P.O. boxes or APO/FPO addresses.

5. International Shipping

For international orders, please note that customs duties, taxes, or import fees may apply and are the responsibility of the recipient. The recipient is also responsible for ensuring that the products they are ordering comply with local regulations and import restrictions.

6. Order Tracking

You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can track the status of your shipment by using the provided tracking number on the carrier's website.

7. Delivery

We strive to ensure timely and secure delivery of your order. However, please note that we are not responsible for delays caused by factors beyond our control, such as weather, natural disasters, or carrier issues.

8. Lost or Damaged Shipments

In the rare event that your order is lost or arrives damaged, please contact us within 30 days of delivery, and we will assist you in resolving the issue.

9. Returns and Exchanges

For information on returns and exchanges related to your order, please refer to our Refund Policy. 

10. Contact Us

If you have any questions or concerns regarding our shipping policy or the delivery of your order, please contact us at hey.shoonie@orikobo.com.

11. Policy Changes

We reserve the right to update and revise this shipping policy at any time. Any changes will be effective immediately and posted on our website.

By making a purchase on our website, you agree to abide by the terms and conditions outlined in this shipping policy.